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For immediate assistance, please call our customer service team at 1-800-333-8300.
Ordering
Ordering Options
Electronic and Digital Products
Order Confirmation
International Visitors
Returns
Payment Options
Credit Cards
Bill Your Credit Account
Payments
Sales Tax
Canadian Prices/Exchange Rate
Shipping
Shipping Charges
Expedited Shipping Options
International Shipments

Ordering

Ordering Options
Online ordering is quick and secure, but you can also order:

  • By phone: 1-800-333-8300 or 616-224-0728
    Hours: 8:00 am–5:00 pm EST Monday–Friday (phones closed Wednesday 8:00–9:00 am for staff meeting)
  • In one of our Resource Centers:
    1700 28th St SE, Grand Rapids, MI  49508-1407
    3475 Mainway, Burlington, ON L7R 3Y8
    Hours: 8:00 am–5:00 pm in Grand Rapids, Michigan
    8:00 am–4:30 pm in Burlington, Ontario
  • By email: Sales@FaithAliveResources.org
  • By fax: 1-888-642-8606
  • By mail: 1700 28th St SE, Grand Rapids, MI  49508-1407

Electronic and Digital Products
Electronic products (downloadables and eBooks) conserve resources, allow for regular content updates, and give you instant access—no waiting for materials to arrive! Electronic products are only available online and require pre-payment with a credit card. Because they give you instant access, they cannot be returned and refunds cannot be issued.

To order, follow these easy steps:
1. If you or your church/organization does not have an online account, please create one.
2. Add the item to your cart and complete the checkout process.
3. Within a few minutes, you’ll receive an email with a link to the downloadable file or eBook. (Please check your spam filter if the link does not show up in your inbox.) This link is valid for 30 days and 5 download attempts. Please retrieve your file(s) promptly and save to your computer.

Copyright informationElectronic products are not transferable—forwarding them to another user outside your church or organization is a violation of copyright. eBooks may be used on all readers/devices that you yourself own. Sharing eBook files with another user is a violation of copyright.

eBook files are available in two formats: ePub for most readers (including the Apple iPad, Barnes & Noble NOOK, Sony Reader) and Mobipocket for the Amazon Kindle (and most PDAs using a Mobipocket Reader). If you have questions about how to read an eBook file on your particular reader or device, please consult the user manual or website for your particular reader or device. Most of our eBooks are also available for purchase from Amazon, Barnes & Noble, and iTunes for iBooks.

Digital editions of Lift Up Your Hearts: There are four different versions containing the words and/or music from Lift Up Your Hearts, for use in print, projection, and on e-readers. These digital versions are provided on a flash drive. Digital editions of Lift Up Your Hearts are not transferable, may not be distributed or reproduced in any manner whatsoever (outside of specified use) without written permission from the publisher, and are not returnable.

Order Confirmation
You will receive an order confirmation immediately after placing your order.

If you have a problem with your order or need to cancel an order please contact our Customer Service department at 1-800-333-8300 or Sales@FaithAliveResources.org.

If you order a book that is out of stock or not yet available you will be notified on your packing slip. We will ship the portion of your order that is in stock and bill you only for that shipment plus shipping and handling charges. When the out-of-stock or preordered item becomes available we will bill your credit card for the cost of the book plus shipping and handling charges. You may cancel your backorder any time prior to the book being shipped. If you have a question about the status of your backorder or would like to cancel your backorder contact our Customer Service department at 1-800-333-8300 or email to Sales@FaithAliveResources.org

International Visitors
All payments are accepted in US currency. Please see International Shipments for more information.

Returns

Churches/Individuals
You may return materials to us without obtaining prior permission. We will only accept returns of clean, unused materials that are in saleable condition and unused, unopened curriculum within 30 days beyond the end of each quarter. Refunds do not apply to downloadable products, eBooks, digital resources, out of print products, and opened DVDs and CDs. DVDs and CDs must be returned unopened in order to qualify for a refund. Opened DVDs and CDs can be exchanged for the identical item if the item is damaged or defective.

Returned materials are credited according to invoice number; any return made without a copy of the packing slip or invoice will be credited at 90% of the invoice value. Note the reason for return on the packing slip/invoice and include your name and daytime phone number. If you want your return credited to the credit card you used for the original order please note that in the return. Pack your return in sturdy packaging with adequate cushioning and ship by any traceable shipping method.

Shipping charges are non-refundable. Once your return has been processed in our warehouse, a credit to your account will be issued. Please allow 2-4 weeks for processing.

We are not responsible for returned materials that we do not receive; therefore, your tracking number and our signature is your proof of delivery. Please note that items included with your returns that are not from Faith Alive or Libros Desafio will not be returned to you.

Send your returns to:

In the US
Faith Alive Christian Resources
Attn: Returns Department
1700 28th St SE
Grand Rapids, MI 49508-1407 

In Canada
Faith Alive Christian Resources
Attn: Returns Department
3475 Mainway
Burlington, ON L7M 1A9

Retail
You may return materials to us without obtaining prior permission. We will only accept returns of clean, unused materials that are in saleable condition, and free of any pricing labels. Returns must be made within 18 months of the date of the original invoice.

Returned materials are credited according to invoice number; any return made without a copy of the packing slip or invoice will be credited at 90% of the invoice value. Note the reason for each item being returned on the packing slip/invoice and include your name, your store name, and your daytime phone number. Pack your return in sturdy packaging with adequate cushioning and ship by any traceable shipping method.

Shipping charges are non-refundable. Once your return has been processed in our warehouse, a credit to your account will be issued. Please allow 2-6 weeks for processing.

We are not responsible for returned materials that we do not receive; therefore, your tracking number and our signature is your proof of delivery. Please note that items included with your returns that are not from Faith Alive or Libros Desafio will not be returned to you.

Send your returns to:

In the US
Faith Alive Christian Resources
Attn: RETAIL Returns Department
1700 28th St SE
Grand Rapids, MI 49508-1407 

In Canada
Faith Alive Christian Resources
Attn: RETAIL Returns Department
3475 Mainway
Burlington, ON L7M 1A9


Payment Options

Credit Cards
You may use your MasterCard, VISA, or Discover Card (US only) if you choose to make a purchase on our secure website. Web users who prefer to pay by check or money order should mail their order to the address below.

Bill Your Credit Account
If your church or organization already has a credit account in good standing we would be happy to invoice the account for your order.

If your church, ministry, or organization would like to set up a credit account contact our office at 1-800-333-8300. Please note that we may require your first order to be placed on a credit card.

If your church, ministry, or organization is tax-exempt, open a credit account under the church's name and your order will be processed without sales tax.

Payments
Web users who prefer to pay by check or money order and do not have a credit account with us should mail their order to the address below. Make checks payable to Faith Alive Christian Resources.

In the US and all countries except Canada, please send payment in US funds to:

Faith Alive Resources
1700 28th St SE
Grand Rapids, MI 49508-1407 

In Canada please send payment in Canadian funds to:

Faith Alive Resources
PO Box 5070 - STN LCD
Burlington, ON L7R 3Y8
Canada

Sales Tax
6% sales tax is charged on the total invoice value (including shipping and handling) for all orders shipped within Michigan (unless tax exempt).

5% for GST is charged on the total invoice value (including shipping and handling) for all orders shipped within Canada except orders shipped to Nova Scotia, New Brunswick, and Newfoundland.

13% for HST is charged on the total invoice value (including shipping and handling) for all orders shipped to Nova Scotia, New Brunswick, and Newfoundland.

Canadian Prices/Exchange Rate
Prices on our website are displayed in Canadian funds for visitors originating from Canada using Canadian internet service providers. Please note that our Canadian prices are adjusted monthly (if the exchange rate has changed by $0.05 or more in either direction from the rate in our system).


Shipping

Shipping Options
Unless otherwise requested, your order will be shipped via UPS Ground or United States Postal Service (USPS) in the US and Expedited Mail in Canada. Shipments to PO boxes (in the US), APO/FPO addresses, and US possessions are shipped via USPS.

Orders ship from either our Grand Rapids, Michigan, warehouse or our Burlington, Ontario, warehouse within one business day from receipt of your order. All orders will take 2-10 business days depending on where you live. Delivery time for backordered items will vary according to when the item becomes available.

Shipping to Alaska, Hawaii and Puerto Rico may require an additional 2 to 4 days for delivery.

Orders may also be picked up at either our Grand Rapids, Michigan, or Burlington, Ontario, office.

Standard Shipping Charges (US & Canada)

No charge for zero-dollar orders
Minimum shipping charge: $5.99

If your order totals:    Your shipping charge is:
Less than $25.00    $5.99
$25.01 - $50.00    $7.99
$50.01 - $100.00    $9.99
$100.01 - $150.00    $12.99
$150.01 - $200.00    $17.99
$200.01 - $250.00    $24.99
Over $250.00   10% of the order total (maximum charge is $150.00)

Expedited Shipping Options
For an additional charge expedited shipping options are available. At this time, we are unable to display all of these charges on-screen so please call or email our office if you require a price quote. You will be billed for the actual freight charges, based on the weight (including packaging) and destination of the order.

Please note that we must receive your order by 10:00am Eastern Time for same-day shipping.

International Shipments
We ship international orders via Express Mail International, Priority Mail International, and Mailbag. At this time, we are unable to display all of these charges on-screen so please call or email our office if you require a price quote. You will be billed for the actual freight charges based on the weight (including packaging), destination, and carrier of the order. 

Express Mail International: 5 business days
Priority Mail International: 6-10 business days
Mailbag: up to 6 months

Customs
You may be subject to import duties and taxes that are levied once a shipment reaches your country. You must assume additional charges for customs clearance, as we have no control over these charges and cannot predict what they may be. Customs policies vary widely from country to country; you should contact your local customs office for further information.

We are the publishing ministry of the Christian Reformed Church and Reformed Church in America.